Lakeside Pediatric Dental
Before: Without Controx
As a pediatric specialty clinic, Lakeside fielded thousands of monthly calls from anxious parents asking about procedures, insurance, and first-visit prep. Front desk staff burnout was at an all-time high, and after-hours emergency calls were going completely unanswered.
After: Working With Us
Controx built a warm, parent-friendly AI voice agent that handles FAQs, books new-patient consultations, sends pre-visit guides via SMS, and triages after-hours emergencies to the on-call pediatric dentist with full call context attached.
The Outcome
After 90 days, Lakeside booked 41% more new pediatric patients month-over-month, eliminated voicemail backlogs entirely, and reduced front desk overtime hours by 62%. Parents specifically praised the immediate response time in post-visit surveys.
Case Study Conclusion
Key Results & Impact
Synced with Dentrix Ascend and Twilio SMS for parent reminders
Full bilingual support — English and French
HIPAA + PIPEDA compliant for Canadian regulations
Ready to secure these results for your clinic?
Controx is fully set up in under 48 hours. Answer every patient call, schedule automatic bookings, and free your desk.