Lakeside Pediatric Dental
Before: Without Controx
As a pediatric specialty clinic, Lakeside fielded thousands of monthly calls from anxious parents asking about procedures, insurance, and first-visit prep. Front desk staff burnout was at an all-time high, and after-hours emergency calls were going completely unanswered.
After: Working With Us
Controx built a warm, parent-friendly AI voice agent that handles FAQs, books new-patient consultations, sends pre-visit guides via SMS, and triages after-hours emergencies to the on-call pediatric dentist with full call context attached.
The Outcome
After 90 days, Lakeside booked 41% more new pediatric patients month-over-month, eliminated voicemail backlogs entirely, and reduced front desk overtime hours by 62%. Parents specifically praised the immediate response time in post-visit surveys.
Case Study Conclusion
Key Results & Impact
Synced with Dentrix Ascend and Twilio SMS for parent reminders
Full bilingual support — English and French
HIPAA + PIPEDA compliant for Canadian regulations
See how other clinics use Controx
Bright Smile Dental
Within 60 days, Bright Smile recovered an estimated $24,000/month in previously lost bookings and freed their front desk to focus on in-clinic patient experience. Patient satisfaction ratings on Google jumped from 4.3 to 4.8 stars.
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Summit Cosmetic Dentistry
Summit converted 3.2x more inbound calls into booked consultations and closed $186,000 in new cosmetic cases in their first quarter using Controx. Lead-to-consult conversion went from 22% to 71%.
Read case studyReady to secure these results for your clinic?
Controx is fully set up in under 48 hours. Answer every patient call, schedule automatic bookings, and free your desk.