Bright Smile Dental
Before: Without Controx
Bright Smile was missing nearly 40% of patient calls during peak hours. Their two-person front desk team was overwhelmed with walk-ins, insurance verifications, and ringing phones, causing patients to hang up and book with competitors across the street.
After: Working With Us
Controx deployed a custom AI Voice Receptionist trained on Bright Smile's services, pricing tiers, and provider availability. The agent answers within one ring, books new patients straight into the practice management system, and routes urgent dental emergencies to the on-call dentist.
The Outcome
Within 60 days, Bright Smile recovered an estimated $24,000/month in previously lost bookings and freed their front desk to focus on in-clinic patient experience. Patient satisfaction ratings on Google jumped from 4.3 to 4.8 stars.
Case Study Conclusion
Key Results & Impact
Connected directly to Dentrix practice management system
24/7 call answering including weekends and holidays
Fully HIPAA-compliant call recording and transcripts
Ready to secure these results for your clinic?
Controx is fully set up in under 48 hours. Answer every patient call, schedule automatic bookings, and free your desk.